Authorized Sub-Processors For Localytics Services

Published 9/13/19

Localytics utilizes certain third party vendors to assist it in providing our Services as described in our Terms of Service, or service agreements.  Certain vendors are considered sub-processors as they may have access to, or process, customer data that may contain end-user Personal Data as defined under the GDPR.  

Localytics provides the following list of sub-processors used in the course of delivering, supporting and operating our services.  This list will be updated regularly to ensure that customers are able to remain informed of any proposed or future sub-processors that may have access to or process data.

Any questions regarding this subprocessor list may be submitted to privacy@localytics.com.

The following is a  list of sub-processors that are used or may be used by Localytics, including names, locations and services provided (or to be provided) to Localytics.

 

Infrastructure Sub-Processors:

Sub-processors used to host Localtyics infrastructure and production systems.

Name

Location

Service Provided to Localytics

Amazon Web Services

USA

AWS provides Localytics hosted cloud services for the processing of customer data.

 

Cloud Services Sub-Processors:

Sub-processors used to provide specific production functionality for the delivery of Localtyics services.

Name

Location

Service Provided to Localytics

Periscope Data

USA

Periscope is a unified data platform that provides Localytics query, analytics and data visualization tools.

Snowflake

USA

Snowflake provides Localytics virtual data warehouse services.

 

Providers for Product Testing and Feature Enhancement:

Vendors used to enable features or capabilities certain customers may optionally use: 

Name

Location

Service Provided to Localytics

Lookback.io

USA

UI/UX testing and feedback tool that can, with customer-consent,  record that customer’s activities, feedback and use of our tools.

Movable Ink

USA

Movable Ink is a messaging feature tool that supports personalized  in-app message content certain customers my optionally use.

Sendgrid/Twilio

USA

Sendgrid/Twilio is a messaging platform that supports email and text messaging features certain customers may optionally use.

 

Operations and Support Vendors:

Vendors used to operate, maintain and support our services. The primary functionality of these vendors’ tools does not include access to, or the processing of customer production or end-user data. However, these vendors may, in limited cases, have incidental access to production systems that process customer data, or process customer data to provide support, account management and operations.

Name

Location

Service Provided to Localytics

Auth0

USA

Authentication and Authorization services

CDNetworks

Global

Content Delivery Network used to optimize delivery of dashboard content.

Cloudfront (AWS)

Global

Content Delivery Network used to optimize delivery of dashboard content.

HoneyBadger

USA

Production system performance and error monitoring tools

PagerDuty

USA

Production system incident response tools

Salesforce

USA

Customer Resource Management Tool

Sendgrid/Twilio

USA

Sendgrid provides Localytics integrated email systems to support email marketing services and transactional communications.

Zendesk

USA

Customer Service, Account Administration and Support tools

 

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