If users are abandoning your app, that’s information you want to know right now.
The standard indicator for app abandonment is churn — the number of users who have stopped actively using your mobile app. The problem is, whether you define churn as users who are inactive for seven days, two weeks, or one month, it takes time to discover any changes in your churn metrics.
Uninstall tracking tells you when a user uninstalls your app. It’s updated once every 24 hours, giving you an immediate indicator when something is wrong.
Here are just some ways how you can use Uninstall Tracking
Immediately detect bugs and poor user experiences
See if that edgy messaging campaign was a bit too edgy
Start reprioritizing email & other channels the instant a user removes your app
Tailor re-engagement messages & avoid promoting the app to customers who have already uninstalled it
Our uninstall tracking works equally well for iOS and Android mobile apps. It tracks uninstalls for all users, regardless of whether they have push notifications enabled or disabled and it isn’t confused by things like a user who has wandered out of signal range or temporarily powered down their device.
Inside Localytics, an uninstall is treated like any other event. That means you can look at trends over time, use True ImpactTM to evaluate a campaign’s effect on app uninstalls, segment uninstalled users, and more.
How it Works
Our uninstall tracking relies on silent pushes. Unlike a regular push notification, with a silent push the user doesn’t see any indication that we’ve pinged the device. Silent pushes can also be sent to all users, even if they have disabled regular push notifications.
Once every 24 hours, Localytics sends a silent push to all your users. If a user has uninstalled your app since the last ping, we receive an error message telling us that your app has been removed from the user’s device. We then create an uninstall event for that user.